Re: [Pen-l] computer problem, maybe someone can help

[ravi <ravi@xxxxxxxxxxxxxxx>]

On May 1, 2009, at 12:58 PM, Michael Perelman wrote:
> I am running XP with the latest Firefox.

Can you give us the version number, just to be sure? Also, do you have  
Firefox extensions installed? Any recently?


> I cannot attach files in Gmail or Yahoo mail in Firefox on this  
> computer. I
> can, using Chrome or IE & I can on my other computers where are set up
> similarly.


What happens when you click on the paperclip to attach files in the  
compose new message page? For me a file chooser window pops up. Do you  
get anything at all?


> I have disabled the new way of loading files in Gmail, but that does  
> not
> help. I have scanned the computer with Norton & with Spybot. They  
> found
> nothing. I have no other symptom of a computer problem.


I doubt it’s a virus. Can you tell me how you disabled "the new way of  
loading files"? I didn't know there was one, but I don't use Gmail so  
I wouldn't know. I am guessing the new way is Flash or Java? Ah, in  
settings I see "Advanced attachment features" which says it needs  
Flash. I have that selected yet it asked me for a file upload rather  
than showing me a Flash uploader.

The help page (http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=114590 
) says that the Flash uploader is used once I select multiple files,  
so that makes sense. Do you get to that point?


> Also, if I past a chunk of text, say a paragraph, into Gmail, it hangs
> rather than sending the message. I have not tried this in Yahoo.



Do let us know which exact version of Firefox you are using, and also  
if you are using any Firefox extensions (add-ons). Has anything  
changed recently in your environment?

The XULElement error you reported is probably not significant. XUL is  
how Firefox's own UI is built (sorta) and you often see a bunch of  
such messages for most sites. But I may be wrong on this one.

	--ravi


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