[Pen-l] Bed Sores and Outsourcing

[Michael Perelman <michael@xxxxxxxxxxxxxxxxx>]

Here is a brief extract from a valuable book that described how outsourcing was 
losing the sort of crucial healthcare information that can come the supposedly 
"unskilled workers."

Appelbaum, Eileen, Peter Berg, Ann Frost, and Gil Preuss. 2003. "The Effects of Work 
Restructuring on Low- Wage, Low-Skilled Workers in U.S. Hospitals." In Eileen 
Appelbaum, Annette Bernhardt, Richard J. Murnane, eds. Low-Wage America: How 
Employers Are Reshaping Opportunity in the Workplace (Russell Sage Foundation): pp. 
77-117.
 
85: "because food service and housekeeping are not typically seen as distinct 
sources of hospital success or expertise, some hospital administrators have 
outsourced these functions or their management to external firms that specialize in 
these areas.  On the other hand, food service workers, housekeepers, and nursing 
assistants all have direct contact with patients, and contacts can affect patients' 
experiences in the hospital and satisfaction with care.  In response, other hospital 
administrators have sought to improve employee skills within these jobs and ensure a 
more stable workforce through more careful selection, cross-training, and work 
reorganization."



-- 
Michael Perelman
Economics Department
California State University
Chico, CA 95929

Tel. 530-898-5321
E-Mail michael at ecst.csuchico.edu
michaelperelman.wordpress.com
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