Kiosks

[timework@xxxxxxxxx (Tom Walker)]

The following messages are from an airline union discussion list. CSSAs are
customer sales and service agents. Kiosks are the ATM-like automated
ticketing machines. Security -- that is _real_ security, not the superficial
image of security -- is labour intensive. We are talking about a
re-orientation of labour processes that is at odds with the conventional
wisdom of the past 10 years. "Lean and mean" means flimsy and vulnerable.

1.

>The attack on the WTC was a horrible tragedy, but it's also one that we as
CSSA's can help prevent
>reccurring. When it comes to security, I am 100% prepared to accept an
increased role for union
>members. This issue goes beyond normal Labour Relations. It's a question of
keeping air travel itself
>a viable business.
>
>But I think that kiosks are a major security problem. In order to keep a
tight lid on security, we need
>live people to keep an eye on what's going on. Kiosks don't allow for that.
The only human
>interaction a passenger without baggage has is with the gate agent, and the
gate agent is usually too
>rushed to pay attention to who you are.
>
>An increased security role for CSSA's is also increased job security. It's
also common sense.

Tom Walker
Bowen Island, BC
604 947 2213